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Welcome dear students Plus one- Business studies- Chapter 4-BUSINESS SERVICES Leaning outcomes: ▪️The learner shall be able to acquires knowledge about business services ▪️The learner shall be able to explain the nature of business service Services Services are those separately identifiable, essentially intangible activities that provides satisfaction of wants, and are not necessarily linked to the sale of a product or another service. Goods A good is a physical product capable of being delivered to a purchaser and involves the transfer of ownership from seller to customer. Examples Goods: Purchasing ice cream from a store. Purchasing a video cassette. Purchasing a school bus. SERVICES: Eating ice cream in a restaurant. Watching a movie in a cinema hall. Leasing a school bus from a transporter. NATURE OF SERVICES 1. Intangibility Services are intangible, i.e., they cannot be touched. One can only experience it. 2. Inconsistency The needs and wants of each customer will be d...
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